SHIPPING & PAYMENT

SHIPPING

 

We ship our products locally at a flat rate of R100 per parcel. We currently use Aramex and Postnet as our main couriers. If you would prefer your order be sent via another method, please let us know.

For international shipping, charges are calculated based on location, package size and weight. If you prefer a specific courier service, please indicate so in the 'add a note' section in the cart and we will gladly get a quote for you. These costs will be confirmed via invoice and will be mailed to you after

receipt of order. Alternatively, you are welcome to send your own courier to pick up.

For any questions about our payment or shipping methods, feel free to get in touch with us at sandrapelser@live.com.

OFFLINE PAYMENT - EFT & BANK TRANSFER

 

After receiving your order, we will e-mail you with an invoice, confirming your selection and shipping cost. After receiving proof of payment, your order will be processed. If we don’t receive proof of payment after 5 business days, we will assume that you have decided against the purchase and cancel your order. Your order will only be sent to you after your payment reflects in our bank account. We do not accept payment by cheque.

 

Our bank details are as follows:

Acc name: SANDRA PELSER

Bank: STANDARD BANK

Acc No: 331021811

Branch : Tyger Manor

Type: Current Account

(Use your Invoice no. as reference when making your payment.)

ONLINE PAYMENT - PEACH PAYMENTS

 

Peach Payments is a safe and easy payment portal that allows you to pay your order online. They accept all major payment methods including Visa, MasterCard, American Express, Diners Club, Pay Pal and many more.

 

ONLINE PAYMENT - PayPal

 

Well known International secure online payment processing service for processing credit card and other payments methods.

 

 

 

RETURNS

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of

the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sandrapelser@live.com.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sandrapelser@live.com and send your item to: PO Box 3273, Knysna, WC, 6570, South Africa.

 

SHIPPING

To return your product, you should mail your product to: PO Box 3273, Knysna, WC, 6570, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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